![]() ![]() In this case, the customer can re-submit a new order. We do not take responsibility for instances in which the customer does not receive an order due to entering the incorrect shipping address at checkout. We will then provide an immediate replacement at no extra charge. In this case, customers should email immediately and must be able to provide photo evidence of the damaged product. We ship discretely! Nothing on the outside of the parcel indicates that sexual or pleasure-related contents are inside.ĭue to the intimate nature of our products, we have a no return policy (no refunds or exchanges) except in the very rare case that the product is damaged upon arrival.
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